Skills
Time management and multi-tasking,problem solving,product industry knowledge, adaptability and continues learning,and customer service skills.
2-5 Years
Experience highlights
Customer support
Amazoon
·
September/2024
–
Present
As a customer support representative for a retail company, I assist customers with orders, product inquiries, returns, refunds, and shipping concerns. I provide accurate information, resolve issues efficiently, and ensure a smooth shopping experience. My goal is to deliver excellent service through phone, chat, or email, enhancing customer satisfaction.
Customer support
Alorica Cubao
·
June/2022
–
Present
As a customer support representative for a telecommunications company, I assist customers with inquiries about their mobile, internet, and cable services. I help resolve billing issues, troubleshoot technical problems, process upgrades or cancellations, and ensure customer satisfaction by providing clear, accurate, and timely solutions through phone, chat, or email support.
Customer support
Genpact Alabang
·
November/2022
–
Present
As a customer support representative for a financial company, I assist clients with banking, loans, credit cards, and payment inquiries. I help resolve disputes, process transactions, verify account details, and ensure security. My goal is to provide accurate, timely support while maintaining confidentiality and excellent customer service through various communication channels.
