Customer Support Specialist | Technical Support Representative | Virtual Assistant

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Dedicated Customer Support and Technical Support Specialist with experience handling voice, chat, and customer service operations for US and Canadian clients. Skilled in account management, billing concerns, order processing, technical troubleshooting, and delivering exceptional customer experiences. Strong communicator with a Bachelor of Elementary Education background, bringing excellent interpersonal skills, patience, adaptability, and attention to detail to every interaction. Experienced in resolving customer concerns efficiently while maintaining professionalism in fast-paced environments. Proficient in problem-solving, customer relationship management, and multitasking across various support channels. Passionate about helping customers, learning new technologies, and contributing to team success. Seeking a remote opportunity where I can leverage my customer service expertise, technical support knowledge, and strong work ethic to deliver outstanding results and support business gr

Skills & Experience

Skills

Customer Support > Chat Support 6 Months to 1 Year

Customer service 5-10 Years

Communication 5-10 Years

Classroom management 2-5 Years

Presentation Skills 5-10 Years

Office and Administration > Data Entry > Encoding > Troubleshooting 2-5 Years

Billing and Account Management 5-10 Years

Experience highlights

Technical Support Representative III

TTEC · September/2024 – /

Account and mobile device management, Plan selection, Billing Inquiry assistance, device troubleshooting (Mobile and Home Internet)

Customer Service Representative II

TTEC · May/2024 – /

Account and mobile device management, Plan selection, Billing Inquiry assistance, plus basic device troubleshooting (Mobile and Home Internet)

Customer Service Representative

iQOR · February/2022 – Present

Account and mobile device management, Billing Inquiry assistance, device troubleshooting (Mobile and TV)

Chat Support Representative (Retail)

iQOR · August/2021 – Present

Assisting customers in checking order status and assisting on issues or inquiries presented through chat.

Primary Homeroom Teacher

Balasan Fellowship Baptist Academy INC · June/2018 – Present

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