Customer Support Specialist, Workforce Analyst

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

i take pride in being patient, dependable, and customer-focused person. I understand that great customer service is not just about answering questions, but also about listening carefully, understanding the customer’s concerns, and finding the best possible solution.

I communicate clearly and professionally, even when dealing with difficult or frustrated customers. I’m also willing to learn new systems and processes, and I can adapt quickly to different situations. Most importantly, I always try to make customers feel heard, respected, and valued.

I’m confident that my positive attitude, communication skills, problem-solving abilities, and commitment to providing excellent service would allow me to contribute positively to your team and represent the company well.

Skills & Experience

Skills

workforce analyst 2-5 Years

Customer & Administrative Support 5-10 Years

Accounting > Financial Accounting > Analysis 2-5 Years

Communication 5-10 Years

Analytical Skills 2-5 Years

Financial management 2-5 Years

Workforce Management 1-2 Years

- Customer Service 5-10 Years

Project Scheduling 1-2 Years

• Time Management 5-10 Years

CRM & Tools 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Client Retention Strategies 2-5 Years

*Administrative Support - 5-10 Years

Experience highlights

Workforce Management Senior Scheduler - Nintendo of America

TELETECH CUSTOMER CARE MANAGEMENT INC. · May/2022 – Present

Coordinated and managed schedules for projects and teams. Developed project timelines, communicated with stakeholders, utilized scheduling software to optimize workflows.

Operations Analyst - Healthcare Account (Kaiser Permanente)

TELETECH CUSTOMER CARE MANAGEMENT INC. · October/2020 – Present

Streamlined customer complaint handling and optimized operational procedures. Developed efficiency strategies, tracked metrics for cost reduction and productivity improvements.

Saves/Retention Chat Support Specialist - Telstra Telco Account

TELETECH CUSTOMER CARE MANAGEMENT INC. · March/2016 – Present

Delivered customer service, resolved billing and service issues. Engaged at-risk customers using CRM tools. Consistently met retention targets and collaborated with teams on loyalty programs.

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