Skills
Admin / Personal Assistant / Receptionist
2-5 Years
Chat support
1-2 Years
E-Commerce > Amazon > Inventory Management
6 Months to 1 Year
- Customer Service
2-5 Years
HIPAA Compliance
1-2 Years
Healthcare Support
1-2 Years
• Time Management
2-5 Years
Customer Support > Email > Chat Support > Inbound Calls > Outbound Calls
2-5 Years
✔️Marketing > Appointment Setting
2-5 Years
Customer Service > Gorgias > Shopify
Less than 6 Months
*Administrative Support -
1-2 Years
Experience highlights
Patient Support
United Healthcare
·
March/2025
–
Present
Assisted members with health insurance inquiries, eligibility, claims, and coverage. Maintained HIPAA compliance while managing high-volume inbound inquiries professionally.
Executive Assistant
J Dub's Metalworks
·
July/2024
–
Present
Provided administrative and executive support to management, including calendar coordination and schedule management.
Customer Service Representative
ECE Contact Centers
·
January/2023
–
Present
Assisted customers with product inquiries via chat and email. Engaged in inbound and outbound calls to address concerns and ensure customer satisfaction.