Skills
Quality Analyst
1-2 Years
Coaching
2-5 Years
Team Leadership
1-2 Years
Customer Support > Chat Support > Email >Inbound Phone Handling
10+ Years
Experience highlights
Call Coach
Total Selling Solutions
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October/2022
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Present
I worked as Call Coach for Total Selling Solutions from Oct 2022 through September 2025 but unfortunately, for some reason I can't pick 2025 as a year. Anyway, I worked as a Call Coach for TSS where I listen to calls from a Car Dealership's sales, service and parts calls where I monitor call's quality, provide feedback, complying with company’s targets and KPI’s and supporting the company’s overall sales training and development initiatives.
Technical Support Representative
SYNNEX-Concentrix
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March/2021
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Present
Technical support for NETGEAR
Virtual Assitant
Teams by Design
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August/2021
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Present
Virtual Assistant to a real estate agent based in Australia where I handle his portfolio. Making sure his tenants are up to date with payment, and if there are problems with a tenant's roof, pipe backyard etc, I find a tradesman for the tenant and coordinate their meeting etc.
Team Leader
CNM BPO Solutions
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May/2018
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Present
Was promoted to a team leader where I handle 15 - 20 customer support representatives make sure they follow company mission and vision. Support them any way possible to make their shift productive. Listen to their calls and coach them accordingly, do team huddles and make sure our goals are aligned.
Quality Assurance Analyst
CNM BPO Solutions
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July/2017
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Present
Promoted again as a Quality Assurance Analyst for DoorDash where we listen to a customer representative's calls make sure they follow the call flow to provide excellent customer service and coach them accordingly.
