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Rohaisa G.

Customer Service Representative Advisor||

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a highly skilled and experienced customer support expert with a proven track record of providing exceptional service to clients. My ability to effectively communicate with customers and resolve issues in a timely manner sets me apart from the competition. I am confident that my dedication to customer satisfaction and strong problem-solving skills make me the ideal candidate for any customer support role.

8+ years of experience in customer support
Excellent communication skills, both written and verbal
Strong ability to multitask and prioritize tasks
Proficient in various customer support platforms and software
Demonstrated success in resolving customer complaints and inquiries

Skills & Experience

Skills

Time and Email management, Organization, Writing and Typing 2-5 Years
Multitask and fast learner 5-10 Years
CRM (Customer Relationship Management) 5-10 Years

Experience highlights

Customer Service Representative
CVG/CNX · September/2017 – Present

Handled high-volume customer inquiries through phone, email, and chat.

Assisted customers with billing, payments, account updates, and service concerns.

Investigated and resolved customer issues while following company policies and procedures.

Handled fraud reports, disputes, and sensitive account concerns professionally.

Used CRM and internal systems to access information and doc

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