SENIOR HELPDESK SUPPORT | TECHNICAL SUPPORT SPECIALIST | IT ADMINISTRATOR

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

IT Support and Helpdesk Professional with 10+ years of experience providing technical support and end-user support across MSP environments.

Skills & Experience

Skills

Windows Administration 5-10 Years

MSP 5-10 Years

Active Directory & Group Policy 5-10 Years

Google Workspace Administration 5-10 Years

VMware & Hyper-V Virtualization 5-10 Years

Microsoft 365 & Azure 5-10 Years

Okta Identity & Access Management 6 Months to 1 Year

ServiceNow, Freshservice, Jira 5-10 Years

Experience highlights

Senior Helpdesk Support | IT Administrator

TrailblazeIT · March/2023 – Present

Delivered remote IT support in a fast-paced MSP environment, supporting schools and business clients in the UK.
Resolved high volume support tickets daily while consistently meeting SLA response targets.
Provided Level 1 and Level 2 technical support for Windows Server, Active Directory, Microsoft 365, Google
Workspace, VMware and Hyper-V Environment.
Managed user accounts, permissions, and security policies
Assisted with Group Policy deployments and MDM solutions.
Troubleshoot hardware, softwar

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