Skills
Staff Rostering & Scheduling , Timesheet Monitoring & Follow-ups ,Operations Support , Data Entry
5-10 Years
2-5 Years
Team Leadership
5-10 Years
Data Analysis
2-5 Years
MS Office
5-10 Years
Documentation and Reporting
5-10 Years
Decision making
5-10 Years
- Customer Service
5-10 Years
Verbal and Written Communication
5-10 Years
issue resolution
5-10 Years
Google Workspace
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Experience highlights
Staffing Recruiter / Admin Assistant / Client Care Coordinator
Bright Connect
·
January/2022
–
Present
Executed comprehensive candidate screenings and evaluations. Sourced and pre-qualified candidates for client positions. Managed job postings, coordinated interviews, maintained ATS systems, and facilitated onboarding. Coordinated staff schedules and resolved scheduling conflicts.
Customer Service Representative / Team Leader / Quality Assurance Specialist
Applied Balance Media
·
January/2014
–
Present
Led day-to-day operations managing employee group performance. Provided coaching and mentoring to new hires. Developed and maintained CSR job knowledge, solved queries. Ensured product standards through performance monitoring and detailed customer interaction records.
Customer Service Representative / Back Office Support
Synergy Health
·
January/2013
–
Present
Received inbound calls handling billing concerns, account cancellations, and refund requests. Analyzed patient data records and laboratory codes. Assisted scheduling and care coverage. Performed record keeping, background checks, pre-screening, document processing, and appointment setting.