Data Management and Customer Service

Verified

$7/hr

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Outline

Looking for Freelance work (8 hours/day) at $7/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Highly organized, tech-savvy operation specalist with more than 7 years of data
management and project coordination, and SOP workflow optimization. Strong ability to
manage databases, coordinate different product solutions and ensure timely completion
of data setups. Leveraging AI tools through prompt engineering and AI-assisted workflows
through Agent tasking. Skilled in maintaining spreadsheets and creating & updating SOPs.
Proactive communicator with a solutions-based mindset

Skills & Experience

Skills

Data Operations / Project Management 5-10 Years

AI Prompting, AI Automation Less than 6 Months

Artwork Illustration 1-2 Years

Experience highlights

Data Operations Specialist / Project Manager

Northern Lights Technology Development · June/2018 – /

Managed data setup and maintenance projects across multiple client accounts
Migrated 95% of old spreadsheets from decades ago to new custom database
Maintained and updated large datasets, ensuring accuracy and consistency across customer-facing and
internal systems
Used Asana to manage tasks, monitor deadlines, and maintain workflow visibility
Scheduled and facilitated meetings to track progress, resolve blockers, and ensure on-time project
delivery

Assistant Professor I / Department Chair

Cebu Normal University · June/2013 – Present

Managed Chemistry-Physics department including faculty scheduling and academic planning
Managed documentation and accreditation, successful separation of BS Chemistry-Physics into two
separate BS Chemistry and BS Physics programs
Supervised faculty and ensured adherence to institutional standards
Learning Express Facilitator & Coordinator (2015-2018)
Coordinated multi-stakeholder programs involving international collaboration
Organized schedules, communications, and logistics for program executi

Physics and Science Teacher

Bethany Christian School · May/2009 – Present

Taught physics and general science
Created instructional materials that were not yet available in school
Led the school through multiple Investigatory Project award throughout the years which is new for
the school

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