Virtual Assistant | Customer Support | Admin Support | CRM | Insurance & Operations

Verified

$8/hr

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Outline

Looking for Full-Time work (6 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, I’m Shierry Mae Castor, a reliable Virtual Assistant with 11+ years of experience in customer service, administration, training, insurance support, e-commerce support, and remote business operations. I help clients stay organized by managing emails, calendars, CRM updates, data entry, research, lead generation, follow-ups, customer concerns, documentation, and task tracking. I also spent 5 years as a BPO Trainer, which strengthened my communication, coaching, quality control, and process improvement skills. I’m comfortable with Google Workspace, Excel, HubSpot, Salesforce, Zendesk, Gorgias, Slack, RingCentral, Canva, and other remote work tools. I’m proactive, detail-oriented, and focused on follow-through. I enjoy learning new systems quickly and supporting businesses with accurate, dependable, and professional work. I’m looking for a long-term remote role where I can grow with the team and take ownership of my responsibilities.

Skills & Experience

Skills

Leadership 5-10 Years

Effective Communication 10+ Years

- Customer Service 10+ Years

Training and Coaching 5-10 Years

Customer Support > Claims Handling > Virtual Assistance 2-5 Years

Project Coordination 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

CRM management 5-10 Years

Medical Records Management 5-10 Years

Calendar and Email Management 5-10 Years

HIPAA Compliance 5-10 Years

Chat Support > Social Media Management 2-5 Years

Insurance Processing 5-10 Years

Experience highlights

Medical Records Department Specialist

Reclamation Center LLC · March/2026 – Present

Prepared and maintained clinical assessment notes and medical record documentation, ensuring accuracy, completeness, and compliance with HIPAA and organizational standards.

Virtual Assistance Client Specialist - Property Insurance

Obie - Virtual · April/2025 – Present

Provided client support in managing insurance-related inquiries, policy assistance, and administrative tasks. Coordinated with internal teams for smooth onboarding and issue resolution.

BPO Trainer | Retail Ecommerce Accounts

IBEX Global · July/2020 – Present

Conducted training for new hires and tenured agents on customer service, product knowledge, and systems. Delivered classroom and virtual sessions, assessments, and coaching.

Virtual Assistant | Insurance | Social Media Manager | ESL

Virtual Freelancer · February/2018 – Present

Provided administrative support with email management, scheduling, data entry. Conducted cold calling for lead generation, appointment setting, and ESL instruction.

Customer Service Representative

Convergys · August/2014 – Present

Handled customer service inquiries, resolving issues effectively while maintaining professionalism and client satisfaction.

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