Customer Service Representative , Health Care Customer support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Highly experienced Customer Service Professional and Virtual Assistant with 13 years of experience in customer support, sales, healthcare, technical support, billing, and administrative operations. Proven ability to handle high-volume inbound and outbound calls, resolve customer concerns, process payments, manage appointments, maintain accurate records, and provide reliable client support.

Experienced in healthcare and legal support, including medical records retrieval, billing documentation, patient coordination, and case follow-ups. Also skilled in sales support, technical troubleshooting, data entry, and customer relationship management.

Known for strong communication, attention to detail, problem-solving, and the ability to work independently in fast-paced environments. Adaptable, dependable, and committed to delivering excellent customer experiences while continuously learning and growing professionally.

Skills & Experience

Skills

10+ Years

Team Leadership 5-10 Years

Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 2-5 Years

~Data Entry 5-10 Years

- Customer Service 10+ Years

Medical Records Retrieval 2-5 Years

Patient Care 1-2 Years

escalation handling 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Billing & Invoicing 5-10 Years

QA & Training 2-5 Years

Experience highlights

Medical Receptionist - EMR Retrieval Support

US Deposition and Litigation Services · January/2022 – Present

Coordinated with medical records and billing departments to obtain documentation for legal and personal injury claims. Followed up on outstanding requests to ensure timely case progression and attorney review readiness.

Confirmation Agent

Photon Health · January/2020 – Present

Provided multi-channel customer support, resolving issues efficiently and improving satisfaction. Leveraged strong product knowledge to assist customers and enhance overall experience.

Customer Service Representative

Ambetter Health · January/2020 – Present

Handled customer inquiries with clarity. Collected and processed credit card and online payments securely. Performed remote troubleshooting and scheduled service appointments.

Member Services Specialist

Legal Tax Defense · January/2018 – Present

Handled inbound and outbound calls assisting taxpayers with resolving tax debts. Explained payment plans and tax relief options in compliance with regulations. Maintained detailed records ensuring high customer satisfaction.

Sales & Customer Support Representative

Hayband | 1-800 Flowers · January/2016 – Present

Built client relationships and conducted market research, contributing to increased sales and successful marketing initiatives. Documented interactions and insights to optimize processes and support business growth.

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