Customer Support Expert

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

💡 Boosting Retention with Excellent, Professional & Results-Driven Service *wink*

🔹 What I can do for you:

✨ Provide timely and empathetic customer support (phone, chat, or ticketing systems).
✨ Handle questions and complaints with calm, empathy, and precision.
✨ Respond to customer about orders, shipping updates, returns, and refunds with accuracy.
✨ Collaborate with teams and suggest process improvements to make workflows more efficient.

📌 Additional Skills & Services I Can Support You With:
I have foundational knowledge and hands-on familiarity with:

✨ Social Media Management
✨ Shopify Store Setup & Optimization
✨ Facebook Ads, TikTok Ads, and YouTube Ads
✨ Funnel Building & Online Automation
✨ Chatbot Automation

If you’re looking for someone reliable, resourceful, and committed to helping your business grow, LET'S CONNECT!

Skills & Experience

Skills

Customer Support > Ecommerce > Shopify 2-5 Years

Experience highlights

Technical Support - Phone/Chat

Alorica Inc. · December/2020 – Present

I helped customers by giving clear step-by-step solutions to fix product issues and researched answers to resolve their concerns. I also scheduled technician visits by coordinating with customers and service teams, making sure support was delivered on time. To keep things organized, I documented each interaction in detail and actively listened so customers felt heard and understood.

Customer Support - Email

UK Client · December/2020 – Present

Built and implemented SOPs that streamlined workflows, improved customer service, and provided clear guidelines for the team. Handled customer inquiries, resolving order issues shipping delays, and product questions. Processed refunds, returns, replacements, and order changes with accuracy while guiding customers.

Customer Support - Chat

iQOR Philippines · July/2003 – Present

Resolved customer complaints within set timeframes, ensuring complete satisfaction while providing accurate information through the proper tools and resources. Assisted customers with placing and canceling orders, processing replacements and refunds, and guiding them on warranties and company policies. Consistently went the extra mile to deliver a positive experience and build customer trust.

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