Business Virtual Assistant

Verified

$6/hr

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Outline

Looking for Part-Time work (4 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am hardworking, adaptable, and eager to grow professionally. I take my responsibilities seriously, learn quickly, and always strive to deliver quali

Skills & Experience

Skills

Customer Support > Healthcare doing Inbound/Outbound calls, Billing, Prescription, Schedule Appointment 1-2 Years

Customer Support > Content Moderation/Management Less than 6 Months

Office and Administration > Email Management, Time Management, Meeting Coordination, Data Entry, Customer Service, Communication, Attention to Detail 1-2 Years

Experience highlights

Patient Support Specialist

Helpware · February/2024 – Present

Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
Assist patients in registering and handling their prescription medications.
Able to write verbally and in writing about complex and subtle ideas with simplicity and ease indicated a high level of prudence in protecting private information, including their prescription, insurance, and payment details.

Learning & Development Officer (Trainer)

Helpware · November/2024 – Present

I leave the company on January 2026.
Conducted onboarding and product-specific training for agents handling prescriptions and medication support.
Created and updated training materials in compliance with healthcare and data privacy regulations (e.g., HIPAA).
Assessed agent performance through evaluations, side-by-side coaching, and call listening sessions.
Coordinated with operations and quality teams to improve training content and address knowledge gaps.

Business Virtual Assistant

Pineapple VA · February/2024 – /

Customer Service Representative

Foundever · August/2023 – Present

Handling high call volumes of inbound calls and inbound chat from prospects inquiring about their payments, refund, bank statements, and orders.
Exhibited a high degree of discretion related to safeguarding
confidential information.
Maintained customer relationships through good communication via phone or chat support.
Excellent communication skills with the ability to convey our value proposition effectively.
Impeccable typing skills to deliver the finest customer service

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