Global IT Process Consultant

Verified

$15/hr

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Outline

Looking for Part-Time work (4 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced ServiceNow Developer and Process Consultant with 4 years of hands-on expertise in delivering ServiceNow solutions across various modules.

Skills & Experience

Skills

Servicenow 2-5 Years

Experience highlights

Global IT Process Consultant

The Goodyear Tire & Rubber Company (Goodyear Business Services) · October/2024 – /

- Mainly focused on process architecture for a more efficient and effective implementation of customizations and configuration on projects.
- Manages developers with regards to items to be developed and implemented
- Connecting with various process owners and stakeholders to gather information and provide informative reports regarding on-going projects

ServiceNow Developer

EY GDS (Ernst & Young Global Delivery Services) · July/2021 – Present

- Developed the project from end-to-end, including on-boarding and off
boarding system. Worked as a Platform Administrator, Developer, and
Tester.
- Configured various email notifications and approval processes, including
flows for back-end processes.
- Developed Catalog Items, Record Producers, inbound and outbound
notification. Customer Service Management platform (CSM) has also been
utilized for this project.

IT Service Desk Analyst

Teletech (TTEC) · June/2020 – Present

- Oversaw installation of software programs and hardware systems to meet the
company's requirements
- Resolved malfunctions with systems and programs through troubleshooting
- Investigated and addressed different system issues to enhance usability and
improve functionality
- Collaborated closely with the upper management to drive strategy through
development and implementation of new processes.

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