Skills
Human Resource
1-2 Years
Ecommerce /Data entry/Social media manager
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Customer Support » Email Support
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
Accounting > Claims Processing
2-5 Years
E-Commerce > Amazon > Inventory Management
2-5 Years
Policy Compliance
1-2 Years
Customer Support > Customer Service > Gorgias
2-5 Years
1-2 Years
YOTPO
2-5 Years
- Customer Service
5-10 Years
Documentation & Process Improvement
5-10 Years
Vendor coordination
2-5 Years
Organizational Development
1-2 Years
Experience highlights
Organizational Development & Compensation Specialist
LTS Pinnacle Holdings, Inc.
·
January/2025
–
Present
Managed manpower plantilla, job analysis, salary structure development, and performance management systems. Maintained Table of Organization and coordinated organizational restructuring across business units.
Back Office Representative
TRUFF
·
December/2021
–
Present
Managed Shopify operations, inventory reconciliation, and customer inquiries via Gorgias, YOTPO, and Amazon. Processed chargebacks, refunds, and coordinated logistics to resolve delivery exceptions.
Customer Service / Authorization Representative
American Home Shield
·
May/2020
–
Present
Reviewed warranty claims and issued coverage decisions. Authorized repair amounts within policy limits and dispatched licensed contractors to coordinate service completion.
Service Helpline Representative
Lyft
·
August/2019
–
Present
Handled inbound calls and email support via Zendesk. Documented safety reports, investigated incidents, and escalated cases to trust and safety team.
