Skills
Cusstomer service representative
5-10 Years
Communication Skills
5-10 Years
Team Leadership
Less than 6 Months
Critical Thinking
5-10 Years
Active Listening
5-10 Years
Data
2-5 Years
Computer literate
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
- Customer Service
5-10 Years
Performance Management
Less than 6 Months
Process Documentation
1-2 Years
Experience highlights
Team Leader
CLEAR SOURCE
·
March/2026
–
/
Coach agents through 1-to-1 sessions and call reviews. Monitor team KPIs, attendance, adherence, and call volume. Handle escalated customer concerns and lead daily huddles.
Subject Matter Expert
CLEAR SOURCE
·
June/2024
–
Present
Simplified complex information for non-experts. Analyzed issues and recommended solutions. Defined, documented, and validated business processes, policies, and workflows.
Customer Service Associate
CLEAR SOURCE
·
February/2023
–
Present
Verified covered items in home warranty. Provided clear communication about coverage and claims. Resolved disputes and processed customer claims with service providers.
Customer Service Representative Advisor II
CONCENTRIXTECH MAHINDRA
·
April/2021
–
Present
Answered product/service questions and processed orders. Resolved issues, handled complaints, and troubleshot technical problems. Collected customer feedback.
Customer Service Representative
CONCENTRIXTECH MAHINDRA
·
September/2019
–
Present
Answered questions about company products/services and processed orders. Resolved issues and handled customer complaints. Delivered information about company offerings.
