Skills
Admin / Personal Assistant / Receptionist
1-2 Years
Customer Service Representative
5-10 Years
Appointment Scheduling & Calendar Management
1-2 Years
Executive & Administrative Assistance
1-2 Years
Medical / Healthcare Administration
1-2 Years
Content Moderation
2-5 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Account Management; Customer Support > Sales Support > Lead Generation
1-2 Years
HR Recruitment
Less than 6 Months
Customer Support > Claims Handling > Virtual Assistance
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
✔️Marketing > Appointment Setting
1-2 Years
Customer Service > Gorgias > Shopify
Less than 6 Months
*Administrative Support -
2-5 Years
Experience highlights
Medical Encoder/Virtual Assistant
Sightcall Optical Services
·
February/2025
–
Present
Encode and organize medical data with accuracy. Provide administrative support to medical teams. Ensure confidentiality and compliance with sensitive records processing.
General Virtual Assistant/HR Recruiter
MopForce
·
January/2025
–
Present
Conduct applicant interviews, onboarding, and offboarding. Assist in recruitment operations and maintain HR databases. Organize and manage applicant records and company files.
Content Moderator
Concentrix
·
September/2022
–
Present
Handle Microsoft Abuse support cases for account security and fraud concerns. Promoted from Tier 1 to Tier 3 with Best in Quality recognition and top performance metrics.
Customer Service Representative
Valor Global
·
February/2022
–
Present
Handle customer concerns about plans, billing, and accounts. Process orders and deliver professional service to improve customer experience.
Back Office Associate
Teleperformance
·
August/2021
–
Present
Conduct customer orientations for dental accounts. Respond to inquiries and support customers through administrative processes. Manage back-office documentation.
