Live Chat Support/Customer Service Specialist

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Highly motivated Customer Service Specialist with experience in exceeding customer expectations and driving sales. Skilled at building rapport and fos

Skills & Experience

Skills

Sales Representative > Customer Support > Chat Support 1-2 Years

Experience highlights

Customer Service Specialist

Comcast · October/2016 – Present

Exceeded customer expectations in fast-paced live chat environment, driving sales and resolving inquiries for cable TV, phone, and internet services.
- Leveraged in-depth knowledge of all service offerings (cable TV, phone, internet, etc.) to consistently achieve a 90-100% customer satisfaction rating.
- Secured a 10% or greater increase in sales conversions through strategic upselling of complementary services.
- Provided real-time support via live chat, addressing billing inquiries, etc.

Customer Service Specialist

Entertainment Cruises, Inc. · April/2016 – Present

Converted cruise inquiries into bookings through live chat. Delivered personalized recommendations and upselling strategies, ensuring smooth purchase experiences for all visitors.
- Drove 5-10% higher cruise bookings with personalized recommendations and smooth experiences.
- Boosted 4-5 out of 10 sales through proactive promotion of add-ons and maximizing customer value through upselling relevant offerings.
- Resolved challenges with expertise for consistent high CSAT scores

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