Skills
Process improvement
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
1-2 Years
Chat
2-5 Years
- Customer Service
5-10 Years
● Project Management
1-2 Years
Customer Support > Phone Support
2-5 Years
Escalation
2-5 Years
Case Management
2-5 Years
Complaint resolution
2-5 Years
PHP / MySQL
Less than 6 Months
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Relationship Management (CRM) Multi-channel Support (Chat/Voice)
2-5 Years
System Testing
1-2 Years
Calendar, scheduling, inbox, workflow coordination, task tracking, communication, document management, data entry, Google/Microsoft tools.
2-5 Years
Experience highlights
Customer Service Representative - Easirent Car Rentals
ConnectOS
·
November/2024
–
Present
Delivered multi-channel customer support for U.S.-based car rental customers. Supervised chat operations, configured AI-powered webchat automation, and managed reservations, account concerns, and service issues. Coordinated with internal teams for issue resolution.
Customer Service Representative - Turo Car Rentals
IntouchCX
·
April/2022
–
Present
Provided customer support for U.S.-based vehicle-sharing platform via phone, chat, and email. Assisted with reservations, account concerns, and service inquiries. Handled BBB complaints and investigated customer issues across multiple systems.
