Skills
Coaching > Training and Development
5-10 Years
Training Needs Analysis
5-10 Years
Project Management > Process Improvement
5-10 Years
Training Facilitation and Delivery
10+ Years
Training Program Design
5-10 Years
Experience highlights
Global Training Excellence Manager
Optimise Media SEA
·
August/2022
–
Present
Led Global Training Initiatives: Developed and implemented comprehensive global training programs,
enhancing team performance on Programmatic Advertising, KOL Recruitment and Management,
Business Development and product launches.
Enhanced Learning Outcomes: Used data-driven insights to improve training effectiveness and
retention rates.
Built Strong Relationships: Fostered collaboration with key stakeholders across regions and
departments.
Assistant Unit Manager
Prulife UK
·
November/2022
–
May/2024
Training Supervisor
Transcom Asia PH l
·
January/2020
–
Present
Administered the individual development of both Full Time and Back Up Trainers
Supported the launch of a new line of business in through partnering with clients and training
offshore counterpart and securing training resource
Administered new hire attrition mitigation project that allowed the campaign Training Delivery
save 37% attrition
Enhanced trainer skillset by developing different training delivery initiatives and projects which
contributed to the site's performance
Participated on
Master Trainer
Transcom Worldwide Philippines
·
August/2019
–
Present
Facilitated classroom training to ensure that all call center representative have the skills,
knowledge and motivation necessary to meet client/business requirements
Onboarded newly hired Back Up trainers to help prepare them in handling new hire classes
Served as POC and supported the technical support line of business Improved training materials to
align with client expectation