Skills
Customer Service Representative
2-5 Years
Zendesk and Slack
1-2 Years
Data Entry (Excel, Google Sheets)
1-2 Years
Experience highlights
Customer Protection Fraud Agent
Capital One Philippines
·
April/2026
–
Present
Reviewed and monitored potentially fraudulent activities involving customers' checking and savings accounts. Verified transactions, investigated suspicious account activity, updated account restrictions based on fraud findings, analyzed transaction history, maintained accurate documentation, ensured compliance with company policies, and collaborated with internal teams to resolve fraud-related cases while protecting customer accounts.
Back-Office Specialist / Customer Care
Yngen DataCom Corporation
·
October/2024
–
Present
Audited hotel invoices to ensure pricing accuracy and compliance with client agreements. Investigated billing discrepancies, coordinated with hotel partners for invoice corrections, and managed email and outbound communications through Zendesk. Maintained accurate documentation, processed invoices according to company policies and SLAs, collaborated with internal teams via Slack, and helped ensure accurate financial records.
Customer Service Representative
Ubiquity Global Services
·
October/2022
–
Present
Provided customer support to U.S. prepaid cardholders by assisting with card activation, billing disputes, account transactions, replacement card requests, and cancellations. Identified potential fraud and identity theft cases for proper escalation, educated customers on account security, maintained accurate documentation, and delivered high-quality service while ensuring compliance with company policies and security standards.
