Team Leader

Verified

$5/hr

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Outline

Looking for Full-Time work (40 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Top of the line Team Player with strong experience and background in operation management, customer service and business administration.

Skills & Experience

Skills

Customer Support > Technical Support 5-10 Years

Office and Administration > Data Entry 2-5 Years

Customer service, teamwork, multitasking, maintain professionalism, time management, I keep integrity in what I do. 5-10 Years

Reporting and Documentation 2-5 Years

Microsoft Office (Excel, Word, Presentation, etc.) 5-10 Years

Team Leadership & Supervision 2-5 Years

Design > Graphic Design > Canva 1-2 Years

Office and Administration > Google Forms, Data Entry, Google Docs, Google Sheets, Google Calendar, Basic Graphic Design 5-10 Years

Marketing > Marketing Analytics > Google Data Studio Less than 6 Months

Experience highlights

Project Leader

Ubiquity Global Services · November/2023 – Present

Prepared visual presentation and agenda in a timely manner
Document minutes of the meeting, communicated with stakeholders professionally
Developed comprehensive project documentation to ensure clear understanding of scope, objectives, and deliverables among all stakeholders.
Spearheaded data organization within the department using MS Office tools, database application and Google Suite

Team Leader

Ubiquity Global Services · February/2022 – Present

Train and regularly coach employees to achieve individual stats while also achieving service level performance set by the client.

Team Leader

Concentrix Global Services · May/2019 – Present

Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring for career improvement.
Created efficient work schedules for the team while maintaining 24/7 staff support.
Utilized tools & applications to create visual presentation of status from goals
Client Engagement about process improvement and generating reports whenever needed.

Subject Matter Expert

Concentrix Global Services · July/2017 – Present

Assisted customers and employees by closely observing and helping find solutions to problems
and making recommendations based on extensive product knowledge.
Collaborated with Colleagues to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Handled all critical department escalations to increase customer retention rates and client satisfaction.

Technical Support Representative

Concentrix Global Services · August/2015 – Present

Handled all customer service issues quickly to maintain high satisfaction levels
Increased customer satisfaction by resolving client service issues.
Provide technical support and customer service to client with their customers all over United States and United Kingdom.

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