Skills
Client Relationship Management (CRM)
2-5 Years
Care Coordination Support
2-5 Years
Account Management
2-5 Years
CRM software tools
2-5 Years
Conflict Resolution & Escalation Handling
1-2 Years
Negotiation
2-5 Years
Data Analysis (Basic–Intermediate)
2-5 Years
Experience highlights
Account Associate III
VXI GLOBAL HOLDINGS BV
·
September/2021
–
/
Managed care coordination and compliance for the Modivcare account using LogistiCAD, Circulation, Citrix, Workday, and MS Tools. Utilized insurance portals to verify real-time eligibility with a 99% accuracy rate. Collaborated daily with medical facilities to resolve scheduling bottlenecks, consistently maintaining a 97%+ QA score and successfully resolving 95% of critical member escalations.
