Skills
Design > Graphic Design > Canva
2-5 Years
Office and Administration > Microsoft 365
2-5 Years
Salesforce CRM
1-2 Years
Problem solving skill
2-5 Years
Customer Service Representative Tier 2
6 Months to 1 Year
Customer Support > Customer Service > Gorgias
1-2 Years
Experience highlights
Advisor I, Customer Service
Concentrix CVG
·
February/2024
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Present
Providing timely, empathetic assistance to ensure every customer's needs are met with professionalism and care.
Advance Technical Support
Teleperformance
·
September/2022
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Present
Providing efficient and effective assistance to customers, resolving their inquiries and concerns promptly to ensure a positive experience.
Administrative Support
Freelance VA - Administrative Support
·
December/2021
–
Present
Experienced virtual assistant proficient in GoHighLevel, Salesforce, and Gorgias specializing in client communication, database management, appointment scheduling, and administrative support. Manages and optimizes social media profiles, creates engaging content, and analyzes performance metrics to boost brand presence and audience engagement. Designs visual assets such as logos, marketing materials, and web graphics, ensuring alignment with brand identity and project goals.
