Skills
Customer Support > Healthcare
2-5 Years
Communication Skills
2-5 Years
Conflict Resolution
2-5 Years
Active Listening
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
Client Management
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Experience highlights
Customer Service Associate
Cognizant
·
February/2023
–
Present
Managed patient inquiries, appointments, insurance, and healthcare services. Maintained patient confidentiality while delivering professional service.
Customer Support Representative
Convergys
·
February/2018
–
Present
Handled customer inquiries regarding billing, accounts, and telecommunications services. Assisted with troubleshooting and resolving service-related concerns.
