Customer/Operation Support Specialist, General/Executive Assistant, Admin coordinator

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an experienced Virtual Assistant and Operations Support Specialist with 10+ years of experience in customer service, administrative support, scheduling, CRM management, and business operations.

I specialize in executive support, customer communication, appointment scheduling, estimates and invoicing, payment follow-ups, CRM and field-service management, reporting, and workflow coordination.

I am highly organized, detail-oriented, proactive, and comfortable managing multiple priorities independently. I help businesses stay organized, maintain smooth day-to-day operations, and ensure tasks are followed through from customer inquiry to scheduling, job completion, invoicing, and payment collection.

Skills & Experience

Skills

Marketing > Telemarketing 2-5 Years

Accounting > Reconciliation 1-2 Years

Business Writing 2-5 Years

Customer Support > Chat Support > Email > Admin Assistant > Virtual Assistant > Executive Assistant 1-2 Years

Human Resources > HR Management > Administrative Works > Operations Management 2-5 Years

Office and Administration > Stakeholder Management 2-5 Years

Calendar Management 1-2 Years

Travel Coordination 1-2 Years

Process Optimization 2-5 Years

- Customer Service 5-10 Years

Client Relationship Management 2-5 Years

Meeting Management 1-2 Years

Sales & Lead Generation 5-10 Years

CRM & Tools 2-5 Years

*Administrative Support - 5-10 Years

Experience highlights

Executive Assistant

Hydrojetting & Plumbing Company · September/2025 – Present

Managed executive calendar, correspondence, and daily schedule. Coordinated domestic and international travel. Prepared meeting agendas, minutes, and tracked action items. Drafted business documents and served as liaison with internal teams and stakeholders.

Operation & Admin Support Specialist / Subject Matter Expert

ALG Pro Service · June/2021 – Present

Oversaw day-to-day operations and process optimization. Developed internal communication strategies boosting employee engagement. Managed client relationships and delivered administrative scheduling support across multiple teams.

Customer Service Representative (Sales Account)

NTeleSolutions · January/2021 – Present

Conducted high-volume cold calls securing qualified appointments and generating leads. Executed outbound telemarketing campaigns building client relationships. Consistently exceeded daily and weekly targets using CRM tools.

Virtual Assistant / Appointment Setter / Admin Coordinator

VA Hub Services · July/2017 – Present

Handled inbound and outbound inquiries while promoting products and services. Met and exceeded sales targets through upselling and cross-selling. Delivered customer service via phone, email, and chat with high conversion rates.

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