Skills
Customer Support > Active Listening
2-5 Years
Office and Administration > Admin Data Processing?
2-5 Years
Marketing > Content Creation > Article Writing
1-2 Years
Experience highlights
Technical Support Representative
Convergys
·
July/2013
–
Present
• Collected and verified customer information for billing and service records
• Maintained accurate service records in company systems
• Assisted customers with account inquiries and internet troubleshooting
Advance Customer Service Representative
SPI CRM, Inc.
·
May/2011
–
Present
• Managed customer accounts and billing data for Dish Network
• Updated service records and maintained accurate client information
• Handled administrative tasks related to service support and package upselling
Customer Service Representative
TELETECH
·
July/2010
–
Present
• Collected and input customer data for activation of mobile and broadband services
• Maintained records of promotions and service resolutions
Homebased Employee
CSVAS
·
November/2009
–
Present
• Created written content and summaries for client websites
• Managed and organized data to support online marketing campaigns
• Writing blurbs.
Abstract Writer (Home Partner)
Data Search, Inc.
·
August/2009
–
Present
• Summarized journal articles from U.S. and U.K. publications
• Ensured accuracy and consistency in abstracts and content summaries