Software QA & Technical Operations Specialist

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm a Software Quality Assurance and Technical Operations professional with over three years of experience supporting digital products, AI-powered platforms, and business operations.

I specialize in software testing, QA process design, Salesforce administration, workflow automation, and technical systems management. At Goal AI, I designed and implemented AI-assisted desktop and mobile QA frameworks using Claude Design to streamline testing, defect tracking, and product validation.

I also have hands-on experience managing Google Workspace, email infrastructure, SendGrid, and Twilio, alongside product operations, team onboarding, and access management.

I thrive in remote environments, independently solving technical challenges, improving workflows, and collaborating with teams to deliver reliable products and efficient operations.

Skills & Experience

Skills

Administration 2-5 Years

Customer Support > Chat Support > Email 2-5 Years

Operations 2-5 Years

Analytical skills. Good Verbal and written communication skills. Experience using CRM |Salesforce |Zendesk | Twilio 5-10 Years

Software Quality Assurance 1-2 Years

Google Workspace 2-5 Years

CRM > Salesforce 2-5 Years

Workflow Automation 2-5 Years

Experience highlights

Executive Assistant - Quality Assurance & Operations

Goal AI · March/2023 – /

Salesforce administration, custom configurations, and workflow automations. Google Workspace setup and management. Email/SMS operations via SendGrid and Twilio. Product implementation support and team onboarding coordination.

Executive Assistant

ATHENA · March/2022 – /

Client staffing and project coordination for AI-powered employee wellbeing platform.

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