Skills
Customer Support > Active Listening problem solving,
2-5 Years
Leadership and Management Skills, Planning and Organizing, critical thinkimg and problem solving, Teamwork & collaboration
2-5 Years
Customer Support > Sales Support > Lead Generation
6 Months to 1 Year
Experience highlights
Customer Advocate
Boldr.
·
March/2022
–
Present
Delivered exceptional customer service through phone, email, and live chat, assisting customers with inquiries about product availability, order status, returns, and exchanges.
Sales Development Representative
Boldr.
·
March/2021
–
Present
Conducted outbound calls to potential leads generated through marketing campaigns, converting cold prospects into qualified leads through persuasive communication and needs analysis.
Customer Service Representative
Teleperformance
·
September/2020
–
Present
Handled inbound calls, emails, and live chats to resolve customer inquiries regarding billing, service outages, and product features.
Operations Manager
Antonio's Custom Tailoring
·
January/2017
–
Present
Managed the end-to-end production process for orders, from fabric sourcing to final product
delivery, ensuring efficiency and timely order completion.
