Freelance

I’m an experienced E-commerce Customer Support Specialist and Virtual Assistant with 6+ years of experience helping online businesses manage customer service and daily operations.

My expertise includes Shopify, customer support, order management, fulfillment coordination, shipment tracking, returns, refunds, exchanges, and customer communication, through email and chat. I also have experience with Zendesk, Gmail, Outlook, and ShipStation.

My strengths are clear communication, attention to detail, reliability, patience, and problem-solving. I take ownership of customer concerns, make sure issues are properly followed up, and always aim to provide fast, professional, and personalized support.

I’m also a quick learner who can easily adapt to new software, systems, and workflows. My goal is to provide dependable support that helps businesses maintain happy customers while keeping their day-to-day operations organized and efficient.