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Joanna Liza D.

Real Estate | CRM | Lead Generation | Research | Data Entry | CSR

Verified
$8/hr

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Conversational

Professional Summary

I’m a Real Estate Virtual Assistant with 2+ years of experience supporting U.S. investors through comps analysis, CMA preparation, MLS research, and due diligence. I served as a Team Lead / Operations Manager, managing 24 Virtual Assistants and overseeing daily lead generation, quality control, and workflow coordination to keep pipelines accurate and on track.

I also bring 6 years of data verification experience and 4 years as a Customer Experience Specialist in the Investigations Department at Barclays, where I developed strong attention to detail, compliance awareness, and client-focused communication. With this combined background in real estate operations, team leadership, research, and customer support, I help investors and teams stay organized, maintain data integrity, and move transactions forward efficiently.

Skills & Experience

Skills

Marketing > CRM 5-10 Years
Office and Administration > Attention to Detail 5-10 Years
Real Estate > Lead Generation 2-5 Years
Discretion and Confidentiality 5-10 Years
Due Diligence & Property Analysis 2-5 Years

Experience highlights

Team Lead Manager | Operations VA
Vitae Properties Solution Ltd. · June/2024 – Present
I served as a Team Lead managing 24 Virtual Assistants, overseeing daily lead generation activities and ensuring quality, accuracy, and consistency across all work. I monitored performance, reviewed lead outputs, maintained trackers and reports, provided guidance and feedback, and ensured deadlines and standards were met. I worked closely with the Director to keep lead pipelines organized, efficient, and aligned with business goals.
Virtual Assistant I Admin | Due Diligence | Lead Generation
SLH Holdings LLC. - USA · July/2023 – Present
Proactive Virtual Assistant with solid experience in administrative support and real estate operations
*Skilled in calendar management, file organization, inbox coordination, and CRM updates with accuracy and consistency
*Experienced in lead generation, proper ty research, underwriting, and running comps to support acquisition teams
*Provide well-researched insights that guide informed investment decisions
*Strong in verifying proper ty records, managing pipelines, and tracking deal progress
Customer Experienced Specialist
Barclays - Alorica Teleservices Inc. - Philippines · June/2019 – Present
4 years at Barclays as a Customer Experience Specialist, later promoted to the Security Investigations Department
*Skilled in using LexisNexis to track, verify, and validate critical account information with accuracy and compliance
*Delivered empathetic and reliable customer support, building trust while resolving sensitive cases
*Maintained strict attention to detail and confidentiality in handling investigations and client data
Sales | Merchandiser
Techmart Middle East Freezone - Dubai, United Arab Emirates · August/2015 – Present
Represented the brand with enthusiasm and authenticity, creating positive customer experiences
*Built meaningful connections with customers, driving engagement and brand loyalty
*Delivered product knowledge in a clear, approachable way, leaving a lasting impression
*Supported sales growth by ensuring excellent customer service and brand representation
Sales | Brand Promoter
Merhaba Trading LLC. - Dubai, United Arab Emirates · November/2014 – Present
Showcased products with enthusiasm, highlighting key features and benefits through engaging demos
*Built genuine connections with customers, sparking interest and encouraging sales
*Created positive and lasting impressions that supported brand reputation and customer loyalty
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