Outline
Looking for Full-Time work (8 hours/day) at $9/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
o Contribute to Process Improvement
o Partner and Collaborate with Team Leaders
o Conduct Deep-Dive Analysis on Team Performance
o Drive and Achieve Team Performance
o Audit Chats and Calls; Conduct Calibrations
o Assist in Managing Day-to-Day Operations
o Fulfill Leadership Responsibilities in Leader’s Absence
o Contact customers via phone, email, or text to collect overdue payments in a professional and respectful manner.
o Meet or exceed monthly collection targets, call volume goals, and quality standards.
o Provide excellent customer service while protecting customer relationships and brand reputation.
o Stay informed about company policies, industry regulations, and compliance standards.
o Adhere to federa
o Update programs regularly to align with feedback, industry changes, and organizational goals.
o Provide personalized coaching and support employees' professional development goals.
o Customize training to accommodate different learning styles
o Utilize LMS, webinars, and virtual platforms for remote and broad audience reach.
o Resolve customer issues effectively, striving for first-contact resolution
o Maintain up-to-date knowledge of company products, services, policies, and procedures
o Proactively identify customer needs and recommend relevant products or services.
o Uphold quality and compliance standards
o Collaborate with team members and leadership to enhance customer satisfaction
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