Skills
Cuatomer Support
10+ Years
Office and Administration > Quality Assurance
2-5 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
10+ Years
Compliance
2-5 Years
Customer Retention
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
- Customer Service
10+ Years
Problem Resolution
10+ Years
Customer service > Sales Representative > Customer Support
10+ Years
Customer Support > Chat Support >Technical Support
5-10 Years
CRM & Tools
5-10 Years
Experience highlights
Customer First Teammate – Customer Service & Sales
Medibank
·
August/2026
–
Present
Managed health insurance customer enquiries, policy updates, claims and membership issues. Provided empathetic support while identifying solutions and maintaining privacy compliance.
Customer Service Associate
Peak Support
·
November/2025
–
Present
Managed roadside assistance cases including towing, lockouts and breakdowns. Verified customer details for accurate dispatch and delivered empathetic support in high-pressure situations.
Quality Analyst
TaskUs
·
March/2021
–
Present
Conducted quality evaluations of customer interactions and moderation tasks. Collaborated with teams to improve accuracy, mentored new analysts and delivered QA reports for continuous improvement.
Customer Service Representative
TTEC
·
October/2020
–
Present
Provided support for payroll and retirement services to US clients. Resolved enquiries efficiently while maintaining compliance requirements.
Technical Support Representative
Quantrics
·
February/2019
–
Present
Delivered technical support to Canadian telco business clients. Resolved high-volume cases using CRM tools and troubleshooting techniques.
