Cannabis Store Management & Executive Assistant (Administrative, E-Commerce, Customer Support)

Verified

$6/hr

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Outline

Looking for Freelance work (8 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

Virtual Assistant with 11+ years of experience in BPO and remote work, specializing in Customer Support, Executive Assistance, E-commerce Operations, Store Management, and Business Operations Support. My background includes Team Leadership, Email and Live Chat Support, CRM Management, Inventory Management, Order Processing, Customer Relationship Management, and Administrative Operations across various industries. Experienced in managing daily business processes, improving workflows, coordinating tasks, and providing reliable support to help companies operate efficiently and deliver quality service.

Skills & Experience

Skills

Customer service 10+ Years

Executive Virtual Assistant 5-10 Years

Ecommerce Support 2-5 Years

Experience highlights

Executive Assistant - Administrative, QA and Graphic Designer

Gladiator Solutions LLC · January/2022 – Present

Executive Assistance
Virtual Assistance
Quality Assurance (QA)
Payroll Management
Schedule Management
Recruitment & Onboarding
Employee Training
Performance Reporting
Data Analysis
CRM Management
Administrative Support
Process Improvement
Graphic Design
Workforce Coordination
Time Management
Multitasking
Problem Solving
Attention to Detail

Executive Assistant to Chief Executive Officer

Collective Strategies LLC · July/2022 – Present

Executive Virtual Assistance
Store Operations Management
Inventory Management
Order Fulfillment
Dispatch Coordination
Customer Service
Complaint Resolution
Supplier Coordination
Bookkeeping
Basic Accounting
Compliance Documentation
CRM Management
Email Marketing
Social Media Marketing
Website Management
WordPress
Squarespace
Canva
HubSpot
Mailchimp
Data Management
Process Improvement

Customer Loyalty Associate - Email and Live Chat Support

Balsam Brands · October/2021 – Present

Email Support
Live Chat Support
Customer Loyalty
Customer Experience (CX)
E-commerce Support
Case Management
SLA & KPI Management
Order Management
Complaint Resolution
Conflict Resolution
Multitasking
Written Communication
Attention to Detail
Problem Solving
Customer Retention
CRM Tools
Time Management
Brand Representation

Assistant Community Manager - Helpdesk Email Support

Grayson Community Management · September/2020 – Present

Email Support
Helpdesk Support
Ticket Management
Customer Service
Administrative Support
HOA Community Management
Documentation & Report Writing
Meeting Minutes Preparation
Vendor Coordination
Client Communication
Complaint Resolution
Calendar & Task Management
Data Entry
Attention to Detail
Problem Solving
Time Management
Conflict Resolution
Professional Written Communication

Operations Supervisor

iQor Philippines · March/2015 – Present

Team Leadership
People Management
Customer Service Operations
Performance Coaching
Quality Assurance (QA)
Call Calibration
KPI Management
Customer Satisfaction (CSAT)
First Call Resolution (FCR)
Average Handle Time (AHT)
Performance Analysis
Workforce Monitoring
Root Cause Analysis
Conflict Resolution
Process Improvement
Data Tracking & Reporting
Communication Skills
Problem Solving

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