Customer Experience & Back-End Operations Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Detail-oriented Customer Operations and Risk Analyst with 8+ years of experience in risk investigations, transaction auditing, and high-touch support across global platforms like PayPal, Amazon, and Genpact.

Core Expertise:
• Omnichannel Support: Skilled in managing high-volume email, chat, and voice queues with strict SLA adherence.
• Risk & Dispute Resolution: Proven track record in investigating payment disputes, handling account limitations, and mitigating fraud.
• Systems Proficiency: Advanced in Salesforce CRM, Zendesk, Microsoft Excel data logs, and SharePoint.
• Quality Assurance: Experienced in auditing digital payment gateways and ensuring strict regulatory compliance.

I excel at delivering exceptional client solutions while maintaining back-end operational accuracy. Ready for full-time remote roles.

Skills & Experience

Skills

Data Entry 2-5 Years

Dispute Resolution 5-10 Years

Salesforce (CRM) 2-5 Years

SLA Management 2-5 Years

Office and Administration > Microsoft 365 > SharePoint 2-5 Years

Office and Administration > Quality Assurance 5-10 Years

Microsoft Excel 5-10 Years

Chat support 5-10 Years

Email Support 2-5 Years

Auditing 2-5 Years

Data Validation 5-10 Years

Process Documentation 2-5 Years

Conflict Resolution & De-escalation 5-10 Years

Case Management 5-10 Years

Customer Service > Payment Processing 2-5 Years

Experience highlights

Sr. Customer Service Representative

PayPal Philippines, Inc. · December/2023 – Present

Managed 50-100+ complex account reviews and merchant inquiries via voice, email, chat. Conducted investigations on account limitations and payment disputes with strict regulatory compliance.

Customer Service Associate

Amazon Operation Services Philippines, Inc. · August/2022 – Present

Handled high-volume customer inquiries and transaction disputes via phone and digital chat. Evaluated 50+ daily order discrepancies and maintained case records across multiple database systems.

Process Associate (Website Audit & Data Encoding)

Genpact Services Philippines LLC · June/2018 – Present

Conducted data validation and QA reviews on merchant e-commerce platforms. Screened 100+ digital transaction flows daily to capture defects and compiled audit reports using Excel.

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