Skills
Accounting > Business Analysis
5-10 Years
Office and Administration > Power BI
2-5 Years
Office and Administration > Stakeholder Management
10+ Years
5-10 Years
Team Leadership
10+ Years
● Project Management
5-10 Years
ITIL
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Microsoft Teams
2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management
10+ Years
Experience highlights
Manager - Operations, EMEA and AMR Operations
Jones Lang LaSalle (JLL)
·
January/2022
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/
Lead 55+ member team across APAC, AMER, EMEA. Drive operational governance, process standardization, automation (30% reduction in manual work). Design KPI dashboards and performance reporting tools.
Operations and Data Quality Lead
Jones Lang LaSalle (JLL)
·
January/2020
–
Present
Directed transition/migration projects for 50+ client systems. Developed data quality frameworks and governance reports. Mentored junior leads and analysts on capability development and quality standards.
Deployment Specialist
Jones Lang LaSalle (JLL)
·
January/2018
–
Present
Supported 20+ enterprise client deployment projects. Performed system configuration, UAT, go-live coordination, and user training programs for regional stakeholders.
Business Analyst, Google G-Suite Program
Telus International Philippines
·
January/2017
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Present
Created and analyzed operational reports monitoring KPIs and process performance. Provided data-driven insights to leadership to improve business efficiency and quality outcomes.
Capability Development Officer, IT Outsourcing
Telus International Philippines
·
January/2015
–
Present
Managed training programs for IT teams and developers on ITIL, Agile, Scrum, Business Excel. Tracked ROI, upskilling progress, and managed annual training budget for talent development.
