Skills
Customer service
5-10 Years
Technical support
2-5 Years
Email Support
2-5 Years
Chargeback/Dispute
1-2 Years
Customer Support > Social Media Moderation
2-5 Years
5-10 Years
Back Office Support
1-2 Years
- Customer Service
10+ Years
Medical Records Retrieval
2-5 Years
Outbound Calling
5-10 Years
Customer Support > Chat Support >Technical Support
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
10+ Years
Experience highlights
Technical and Customer Service Support
Dentrix
·
July/2025
–
Present
Provided technical and customer support for Dentrix dental software used by dental offices for patient management and operations.
Back Office Support and Chargeback Specialist
Turnkey Processing
·
May/2023
–
Present
Generated monthly merchant statements and chargeback reports. Contacted merchants to verify and follow up on chargeback cases filed against their businesses.
Virtual Assistant
Gemstonegods LLC
·
December/2018
–
Present
Provided email support, customer service, and social media moderation for e-commerce business.
Customer Account Specialist
Alorica
·
December/2015
–
Present
Handled customer accounts for T-Mobile, providing telecommunications support for mobile phone users in the USA.
Virtual Assistant
Focus Inc Group of Companies
·
September/2012
–
Present
Virtual Assistant for medical records retrieval company. Conducted cold calling to hospitals requesting client medical records and verified provider contact details.
