Skills
Office and Administration > Problem Solving
1-2 Years
Multitasking, Time management,Active listener
1-2 Years
Email & Chat Support, Technical Support, Database Management, Microsoft Office Suit, Google Workspace & CRM Tools (e.g., Salesforce, Zendesk)
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
1-2 Years
Chat support
1-2 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
1-2 Years
- Customer Service
1-2 Years
Customer Support > Phone Support
1-2 Years
Customer Support > Chat Support >Technical Support
1-2 Years
CRM & Tools
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
1-2 Years
Experience highlights
Customer Service Representative
Concentrix Cebu
·
June/2025
–
Present
Handled customer concerns via phone with clear solutions. Used consultive soft-selling approach. Managed CRM tools for customer interaction documentation and tracking.
Technical Support Associate
Tech Mahindra
·
November/2021
–
Present
I assisted customers via chat with technical issues and troubleshooting and provided step-by-step guidance to resolve concerns efficiently and I also maintained accuracy and attention to detail in handling customer data.
