Customer Service & Tech Support

Verified

$4/hr

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Outline

Looking for Part-Time work (4 hours/day) at $4/hour

High School Diploma

English proficiency Conversational

Professional Summary

Almost five years in BPO companies as a customer support agent. My current role is RTA Apprentice and IT Helpdesk support for eight LOBs

Skills & Experience

Skills

Customer Support > Phone Support > English Speaking 2-5 Years

Office and Administration > Google Slides Less than 6 Months

Chat/Email Support 1-2 Years

IT helpdesk 1-2 Years

Office and Administration > Google Sheets Less than 6 Months

Office and Administration > Microsoft Excel Less than 6 Months

Experience highlights

Real-Time Analyst Apprentice

Probe CX Philippines Inc. · September/2022 – /

• Conducting real-time monitoring of queues and skill sets to ensure forecasted incoming calls are answered to maintain the service level.
• Responsible for identifying and reporting employees’ out-of-adherence.
• Approve or decline requests for schedule exceptions in Zoom.
• Coordinate with supervisors concerning any schedule changes and modifications.
• Creating reports in AHT and Adherence using a spreadsheet and Power Query.

Customer Experience Executive

Probe CX Philippines Inc. · August/2022 – /

• Assisted customers with technical issues via chat, email, and phone calls.
• Ensure an accurate report on troubleshooting steps and resolution is documented using ServiceNow.
• Collaborate with support groups to ensure prompt and effective support for all technical issues, especially high-priority incidents.
• Enhanced customer satisfaction by applying social skills to ensure a great customer experience.

Customer Care Representative

LizardBear Tasking Inc. (TaskUs Philippines) · February/2022 – Present

• Help customers learn how to navigate the payroll and benefits platform.
• Guide small business owners through payroll and tax products, providing insight into each service.
• Provides immediate customer and technical support regarding payroll inquiries, technical issues, and processing tax and benefits inquiries through phone calls and emails.
• Collaborate with different departments, such as sales, technical support, and tax specialists, to effectively support customers.

Verifications Researcher

Teleperformance Philippines Inc. · December/2020 – Present

• Carry out duties with efficiency and professionalism, prioritizing the support of candidates to secure employment.
• Find the most effective way to contact the verification source by conducting research and collaborating with the source through phone, email, and fax.
• Compare the information a Candidate has provided with the information from the source and input accurate information in verification reports.
• Adhering to process guidelines updated by clients

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