Virtual Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

🌐 Virtual Assistant Profile Description
I am a highly skilled Virtual Assistant with strong expertise in customer service, technical support, and administrative management. With over 7 years of professional experience, I specialize in helping businesses streamline operations, manage client communications, and ensure smooth onboarding processes.

🔑 Key Strengths
Excellent Communication: Fluent in English, confident on phone and chat, adept at maintaining engaging conversations with clients and suppliers.

Organized & Detail-Oriented: Skilled in multitasking, managing multiple leads, and keeping projects on track with precision.

Technical & Administrative Support: Experienced in dispute resolution, fraud prevention, and virtual assistance tasks such as scheduling, email management, and data handling.

Adaptable & Growth-Oriented: Quick learner with a positive mindset, comfortable exploring new industries and tools.

Skills & Experience

Skills

Banking Claims and Disputes Specialist 1-2 Years

Customer Service Representative 5-10 Years

Client Services Officer/Service Desk Analyst 6 Months to 1 Year

AML / Anti-Money Laundering 1-2 Years

Fraud Detection and Investigation Risk Assessment and Analysis Claims Review and Verification 2-5 Years

Experience highlights

Client Onboarding Specialist- International Card Servicing - AU - NZD

American Express · May/2025 – /

Manage the end-to-end onboarding process for Australian (AU) and
New Zealand (NZ) clients by conducting KYC and Customer Due
Diligence (CDD) reviews, verifying client documentation, and
ensuring compliance with AML/CTF regulations and internal policies.
Perform risk assessments, identify and escalate potential compliance
issues, maintain accurate client records, and collaborate with
internal teams to deliver a seamless and compliant onboarding
experience while meeting service-level agreements.

Fraud Back Office - Fraud Decisioning Team

American Express · May/2023 – Present

Responsible for identifying and preventing fraudulent transactions
on American Express cards. We work in the back office and use
advanced technology, data analytics, and manual reviews to detect
unusual activities and potential fraud patterns. We also analyze
various types of data, including transaction history, cardholder
behavior, and geographical locations, to identify any suspicious
activity and take appropriate actions to prevent losses.

Fraud Specialist - Fraud Account Specialist Team (Inbound/Outbound Calls)

American Express · May/2021 – Present

Responsible for taking inbound and outbound calls for American
Express Card members. We also detect any suspicious activity and
will contact the card member immediately to verify the transaction
and take appropriate action to protect their account. In addition, we,
provide guidance and support to card members who may have fallen
victim to fraud, including assistance with reporting the incident to
the authorities and helping to resolve any issues that may arise as a
result.

Disputes Representative Department (Fraud Back Office)

Capital One · March/2020 – Present

Responsible mainly for reviewing and decisioning Dispute cases
raised by Capital One cardmembers.

Fraud Account Manager Investigative Solutions Escalations

Capital One · September/2020 – Present

Responsible for taking inbound calls from Tier 1 Agents. Provide next
level escalation for Capital One Cardmembers for immediate concern
resolution. It can be either fraud or dispute concern that Tier 1 Agents
cannot resolve.

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