Customer Service Representative

 Taking ownership of customer issues reported and seeing problems through to resolution.

 Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

 Creating tickets for the customer and assigning it to designated departments.

Applying subject expertise in evaluating business operations and processes.

 Identifying areas where technical solutions would improve business performance.

 Consulting across business operations, providing mentorship, and contributing specialized knowledge.

 Recommending technical solutions and determining software development requirements.

 Assisting representatives on their current concerns through taking Supervisor Call.

 Deliver engaging presentations and demonstrations of products or services.

 Educate clients on product features, pricing, and benefits.

 Negotiate terms, pricing, and contracts with clients.

 Close sales deals and achieve or exceed monthly and quarterly targets.