Executive Assistant

- Serve as primary liaison for client communications, ensuring timely resolution of concerns, alignment with service expectations, and adherence to compliance standards.

- Collaborate cross-functionally with Security, Operations, Finance, and HR departments to streamline issue resolution and maintain operational efficiency.

- Draft and review legal documents, internal reports, and formal correspondence with accuracy and confidentiality.

- Handled an average of 20–30 inbound calls daily from healthcare providers regarding patient insurance coverage, benefits, and claims.

- Delivered accurate and timely information on insurance policies, eligibility, and authorization requirements, ensuring compliance with HIPAA regulations.

- Navigated multiple systems to verify member data, update records, and document interactions in accordance with company protocols

- Conducted in-depth research on government regulations and requirements for educational institutions.

- Prepared and submitted compliance documentation to relevant government agencies for the establishment of a kindergarten school.

- Researched curriculum materials, book sourcing, and logistics to support early childhood education setup.

- Delivered comprehensive reports and findings to client, incorporating revisions based on feedback and updated requirements.

- Drafted and formatted legal documents, contracts, pleadings, and correspondence adherence to court standards.

- Managed scheduling and coordination of over 20 client meetings, court appearances, and legal deadlines monthly.

- Filed and organized case materials, maintaining a digital and physical archive of over 50 legal documents.

- Communicated with clients, courts, and government agencies to relay case updates and ensure procedural compliance