QA Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Sales Representative and QA Specialist with over 5 years of combined success in driving revenue growth and ensuring product and service quality. Proven ability to build strong client relationships, exceed sales targets, and implement effective quality control processes. Skilled in cross-functional collaboration, data analysis, and problem-solving. Seeking to leverage dual expertise to contribute to a dynamic, customer-focused team.

Skills & Experience

Skills

Multitasking, Time management,Active listener 5-10 Years

Quality Assurance 5-10 Years

Customer Service Excellence 5-10 Years

Adaptability and Continuous Learning 5-10 Years

Experience highlights

Quality Assurance Specialist

WCSC · June/2024 – Present

Monitored and evaluated customer service calls
Provided constructive feedback and coaching to agents based on quality evaluations.
Maintained detailed reports of quality audits and agent performance for management review.
Ensured agents followed proper protocols, scripts, and procedures during interactions.

Sales Representative and Quality Assurance Specialist

We Access Contact Solution · September/2018 – Present

Engaged with customers via phone to promote products/services and resolve inquiries.
Identified customer needs and provided tailored solutions to drive sales and customer satisfaction.
Handled objections and closed sales effectively while maintaining a positive and professional tone.
Built strong rapport with customers, enhancing brand loyalty and repeat business.

Subject Matter Expert

Telus International PH · September/2015 – Present

Served as the go-to expert on specific processes, products, or services within the team.
Assisted in the development and continuous improvement of training materials, knowledge base content, and standard operating procedures.
Participated in calibration sessions to ensure consistency in quality evaluations and customer interactions.

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