Customer Service Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated professional with a strong background in Risk underwriting, appointment setter or customer service.

Skills & Experience

Skills

Strong Organizational Skills, Jira, Salesforce, Zendesk, Shopify 5-10 Years

Experience highlights

Risk Underwriting, KYC Financial Crime FINTECH

TDCX MALAYSIA · February/2020 – Present

Risk Underwriting |Risk Operations | Stripe Payments| Email and chat support related to Risk management. Evaluate the risk associated with new and existing customers, considering factors such as transaction volume, industry risk, geographic location, and regulatory compliance.
Ensure adherence to KYC regulations and guidelines to prevent money laundering, fraud, and other financial crimes. This involves verifying the identity of customers through documentation and other means.

Associate Customer Support

Insurance Support Services International Corporation · January/2017 – Present

Handling inbound calls : Respond to inbound calls from policy members, providers, and producers, utilizing professional telephone etiquette and excellent listening and problem solving skills. Understand and comply with policies, procedures, and regulations related to job duties,
including confidentiality, anti-fraud, and HIPAA.

SERVICE DESK

SUTHERLAND Global Services · January/2016 – Present

Provide first-line technical support and troubleshooting for hardware, software, network, and telecommunication
issues. Receive, log, and manage service requests and incidents from users via phone, email, or ticketing system
Identify opportunities for service improvement and efficiency gains within the service desk operations

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