Skills
Customer Support > Chat Support
2-5 Years
fast learner,can do multitask,shifting sched,
2-5 Years
Avaya CMS, Excel, Outlook
6 Months to 1 Year
Experience highlights
Tier II Tech Support
Ttec
·
May/2024
–
Present
As a Tier II Specialist, I provide advanced support for account management, helping customers log in via websites or apps. I also troubleshoot issues with services such as routers, TVs, DVRs, and home phones.
Customer Service (Chat support)
Qualfon INC
·
January/2021
–
Present
As a chat agent customer service representative, I provide support and assistance to shoppers through online chat platforms. I possess excellent communication skills and have a strong understanding of the company's products and policies. I can multitask and manage multiple chat conversations simultaneously while maintaining a high level of customer service. I remain calm and professional in challenging situations and have the ability to de-escalate customer complaints.
Technical Support Representative
Sykes/Foundever
·
July/2021
–
Present
As a technical support representative, I provide assistance to customers who are experiencing issues with their modem and homephone services. I have a strong understanding of the company's products and services, as well as technical knowledge of modems and homephone systems. I communicate technical information in a clear and concise manner to customers who may not have a technical background. I multitask and manage multiple customer inquiries simultaneously while maintaining a high level of CSR
