Customer Service

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven financial operations and customer service professional with extensive experience across retirement plan administration, travel support, and healthcare accounts. Currently serving as a Senior Process Executive specializing in 401(k) recordkeeping, high-volume transactions, and plan withdrawals. Demonstrates a proven track record of managing complex account concerns, navigating multichannel communications, and consistently exceeding performance metrics and SLAs.
A graduate with a Bachelor of Science in Business Administration (Marketing Management), combining strong analytical skill with customer service excellence, conflict resolution, and adaptability. Tech-savvy and detail-oriented with expertise in risk and compliance, credit evaluation, and data entry. Fluent in English and Filipino, dedicated to delivering seamless operational efficiency while maintaining empathy and precision

Skills & Experience

Skills

Healthcare provider services 1-2 Years

Customer Service Representative 2-5 Years

Multichannel Communication (Phone, Email, Chat, Social Media) 2-5 Years

Conflict Resolution (calming frustrated clients, resolving disputes) 2-5 Years

SLA Management 2-5 Years

Customer Service Representative, Financial Retirement Specialist (401k, IRA), Sales Representative Less than 6 Months

RISK MANAGEMENT | EMAIL MANAGEMENT | DATABASE MANAGEMENT | ANALYZING INFORMATION Less than 6 Months

Experience highlights

Senior Process Executive

Infosys (Client: Vanguard) · February/2026 – Present

Act as a specialized recordkeeper for 401(k) plans, guiding participants through financial decisions and account management.
Process high-volume transactions including retirement plan withdrawals, loan applications, and account terminations with precision.
Deliver seamless, efficient customer support, successfully balancing operational speed metrics with deep empathy.

Travel Associate

IGT Solutions (Client: American Airlines) · June/2025 – Present

Delivered high-quality support to global travelers, handling inquiries regarding bookings, cancellations, and itineraries.
Managed multichannel communications efficiently, ensuring strict adherence to performance metrics and SLAs.

Provider Services Advocate

Optum Global Solutions · February/2023 – Present

Assisted healthcare providers by verifying patient eligibility, claims status, and processing complex billing inquiries.
Consistently met performance metrics, balanced average handle time (AHT), and ensured high quality assurance scores.

Chat Associate

TTEC · September/2021 – Present

Handled simultaneous digital chat sessions, multi-tasking effectively to resolve customer issues in real-time.
Demonstrated adaptability by mastering platform updates and shifting campaign requirements quickly.

Money Sorter

Metrobank Calamba · January/2021 – Present

Processed, sorted, and verified high volumes of currency with strict attention to detail and financial security guidelines.

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