QA Analyst

Verified

$8/hr

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Outline

Looking for Part-Time work (6 hours/day) at $8/hour

Associate Degree

English proficiency Conversational

Professional Summary

I am a detail-oriented professional with over 7 years of BPO experience, specializing in US healthcare administration, dental virtual assistance, insurance verification, prior authorization, appointment setting, and quality assurance.

Skills & Experience

Skills

Data Entry & Administrative Support 5-10 Years

Healthcare Administration 2-5 Years

Dental Administrative Support 5-10 Years

Customer Support > Insurance > Prior Authorization 2-5 Years

Office and Administration > Power BI Less than 6 Months

Office and Administration > Quality Assurance Less than 6 Months

- Customer Service 5-10 Years

call auditing Less than 6 Months

Data Entry & Reporting 2-5 Years

Open Dental, Dentrix, EHR/EMR Systems & Insurance Portals 2-5 Years

✔️Marketing > Appointment Setting 1-2 Years

Dental Insurance Verification 2-5 Years

Experience highlights

Customer Service / Sales

Lifetouch · January/2026 – Present

Chat Support Associate

Ngage · January/2026 – Present

Law Firm Account support

QA Analyst

Kids Dental Brands / Peak Outsourcing · August/2025 – /

Evaluate recorded calls, monitor compliance with company standards, provide constructive feedback, and prepare weekly QA reports.

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