Tech-Savvy Operations VA | Salesforce CRM & Process Support

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help businesses keep their CRM records, cases, and follow-ups accurate, organized, and moving, so nothing falls through the cracks. I have about two years of experience in healthcare operations, including one year using Salesforce as an operational end user at Maxicare Healthcare Corporation. There, I documented cases, communicated with members by phone and email, and investigated missing files and incomplete records to resolve client concerns. More recently, as a Medical Care Coordinator and Data Entry Specialist, I handled client intake, reviewed referral documents for completeness, kept electronic case records accurate, and protected confidential information under HIPAA standards.

Skills & Experience

Skills

Software > Zapier Less than 6 Months

~Data Entry 1-2 Years

- Customer Service Less than 6 Months

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

HIPAA Compliance 1-2 Years

Case Management 1-2 Years

Microsoft Teams 1-2 Years

Basic Graphic Design>Canva Less than 6 Months

Google Workspace 1-2 Years

CRM > HubSpot CRM Less than 6 Months

- Zoom 1-2 Years

Make Less than 6 Months

Salesforce (CRM) 1-2 Years

Experience highlights

Medical Care Coordinator / Data Entry Specialist

CF Solutions Philippines Inc. · October/2025 – Present

Coordinated care for complex cases, conducted intake assessments, and maintained HIPAA-compliant electronic records. Facilitated placements with hospitals and behavioral health providers.

Inpatient Specialist

Maxicare Healthcare Corporation · February/2024 – Present

Processed 15+ discharge cases daily using Salesforce CRM. Achieved 95% satisfaction in escalated cases and 90% monitoring success rate, reducing processing delays by 20%.

Customer Service Representative

Radius Global Solutions LLC. · June/2023 – Present

Resolved 20+ inbound banking support calls daily. Contributed to 15% increase in first-call resolution and 10% increase in client satisfaction through effective escalation management.

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