Customer Service Representative

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With over 5 years of experience in customer service, together with a social media manager background for multiple social media platforms

Skills & Experience

Skills

Customer Support > Chat Support 5-10 Years

Customer Support > Phone Support > English Speaking 5-10 Years

Financial Tech Support 1-2 Years

Marketing > Social Media Management > Social Media Engagement? 6 Months to 1 Year

Experience highlights

Customer Service Associate

Full Potential Solutions · October/2024 – Present

• Provided front-line support to customers using fintech platforms for international money transfers,
ensuring secure and accurate handling of financial transactions.
• Resolved inquiries related to transaction status, fees, exchange rates, account verification, and
compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
• Assisted customers across multiple communication channels including phone, email, and live chat,
maintaining a high first-contact resolution

Live Chat Agent

Stardust Management LLC · June/2024 – Present

• Managed high-volume direct messaging to engage subscribers, build rapport, and maintain a consistent
creator persona.
• Delivered personalized, on-brand communication that improved fan satisfaction and retention.
• Utilized strategic conversational techniques to encourage content purchases, subscription renewals,
and tips.
• Maintained fast response times while handling multiple conversations simultaneously.
• Ensured confidentiality, professionalism, and adherence to platform guidelines

Marketing and Social Media Manager

Direct Client · November/2024 – Present

• Developed and executed content strategies across platforms (Instagram, X and BlueSky) to increase
brand visibility and audience engagement.
• Planned, created, and scheduled high-performing posts using data-driven insights and platform
analytics.
• Managed community interactions by responding to comments, DMs, and inquiries to maintain a positive
brand presence.
• Led social media campaigns that boosted follower growth, engagement rate, and overall reach.

Customer Service Representative

Iqor Philippines · February/2023 – Present

• Handled customer inquiries regarding online orders, shipping, tracking, returns, refunds, and product
availability for a major U.S. retail brand.
• Assisted with order modifications, cancellations, backorder updates, and delivery issues, ensuring a
seamless post-purchase experience.
• Promoted to Subject Matter Expert (SME) based on performance and product knowledge; tasked with
assisting team leads in mentoring new agents and ensuring process adherence.
• Provided floor support, coached

Bank Teller

Philippine Business Bank · July/2022 – Present

• Processed a high volume of daily transactions including deposits, withdrawals, loan payments, fund
transfers, and check cashing with accuracy and efficiency.
• Handled large sums of cash and balanced drawers daily with zero discrepancies, ensuring compliance
with bank policies and security procedures.
• Delivered exceptional customer service by assisting clients with account inquiries, explaining bank
products, and resolving transaction-related issues.

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