Skills
customer service representative
5-10 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
Customer Relations
5-10 Years
Customer Relationship Management
5-10 Years
- Customer Service
5-10 Years
Customer Support > Phone Support
5-10 Years
Strong Organizational Skills, , Zendesk, Shopify, Gorgias, Shipbob,
2-5 Years
Problem Resolution
5-10 Years
Gorgias, Shopify, Recharge, Google Workspace (Gmail, Docs, Sheets), Slack, Zoom
2-5 Years
Complaint resolution
5-10 Years
Marketing > Order Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Human in the Loop(HITL) Operations
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
Experience highlights
Customer Service Representative
RYZE
·
August/2024
–
Present
Managed customer email support for order concerns, status inquiries, and subscription issues. Investigated order problems, coordinated replacements, and used Zendesk, Shopify, Recharge, Loop, and ShipBob for e-commerce workflows.
Customer Service Representative
TELEPERFORMANCE PHILIPPINES
·
January/2021
–
Present
Handled phone inquiries for travel services including flight, hotel, and rental car bookings. Assisted with travel plan modifications, explained fees, and resolved delays and cancellations.
Customer Associate
LBC EXPRESS-VIS, INC.
·
January/2019
–
Present
Resolved customer concerns for bill payments, money transfers, and package delivery services. Maintained positive relationships through service-oriented communication and complaint resolution.
